Support & Subscription Help

1. Direct Support Contact

PokerExpert is published and maintained by Biwada LLC. For technical support, bug reports, or billing questions across iPhone, iPad, Android, or Web, email greg@biwada.com (typical response within 1 business day). You can also send instant notes from inside the app via Menu → Feedback.

2. Restoring Purchases on a New Phone or Tablet

Upgraded to PokerExpert Pro (Monthly, Annual, or Lifetime Unlock) and switched devices?

1. Sign into the same Apple Account (iOS) or Google Account (Android) used for your original purchase.
2. Open PokerExpert and tap Pro in the top bar.
3. Tap Restore Purchases at the bottom of the sheet—your Pro entitlement unlocks immediately at zero charge.

3. Managing or Canceling a Subscription

Canceling stops future renewals while keeping full Pro access active through the end of your current paid period:

• iPhone / iPad (Apple App Store): Open iOS Settings → tap your Apple Account name → Subscriptions → select PokerExpert → Cancel Subscription.
• Android (Google Play Store): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select PokerExpert → Cancel subscription.

4. Offline Airplane Mode & iOS Home Screen Install

PokerExpert runs its entire hand engine, 7 adaptive AI personas, and 1,200-rollout Expected Value calculator locally on your device—no Wi-Fi or cell signal required. On iPhone Safari, tap Share → Add to Home Screen (or install the native App Store version) for full-screen offline flight play.

5. Resetting or Deleting Local Session Data

PokerExpert requires zero account registration. To clear all locally saved hand history, EV stats, or friend profiles at any time, open Menu → Session Leaks & EV → Reset Session, or clear browser/app storage.